Lost Journal: At the Help Desk, the Customer is Always Angry
Journal entry: November 7, 1997 (age 28) — Help Desk The only thing worse than calling a computer help desk is taking that call at a computer help … Read more
Journal entry: November 7, 1997 (age 28) — Help Desk The only thing worse than calling a computer help desk is taking that call at a computer help … Read more
Journal entry: July 5, 2008 (age 39) – Dancing Near the Stars Today, my wife, Amanda, and I are in Los Angeles for the wedding of our friends, John … Read more
Journal entry: June 30, 2006 (age 37) Nothing brightens up a day like receiving an unexpected package. This afternoon, as I turned the just-arrived Fed Ex shipment over … Read more
Journal entry: September 5, 1991 (age 22) — Comedian as a Young Man At what age does a person develop a sense of humor? As far as laughing … Read more
Journal entry: June 6, 1980 (age 11) — Amusement Park I’m bummed out that my friends and I are about to graduate St. Thomas Aquinas Elementary School. Most … Read more
Journal entry: September 24, 1979 (age 10) — London Broil Mom pulled into the garage and, as she walked into the house, waved to my brother, Dan, and me. … Read more
Journal entry: June 1, 1988 (age 19) — Driving standard The honks were getting louder. I yanked the emergency brake and got out of the car. I hustled … Read more
Journal entry: May 4, 1981 (age 12): Birthday Monday is the worst day of the week to have a birthday. You have to go to school, and everybody … Read more
Journal entry: May 30, 1987 (age 18): Car Wash As my senior year at Seton Catholic Central High School comes to a close, the milestone events are starting … Read more
Lost Journal entry: June 3, 2008 (age 39) A few weeks ago, I wrote a “Lost Journal” column about my 7-year-old nephew Tommy’s “Enemies List.” It explained that … Read more